Have you ever glanced through your bank statements and felt a sudden surge of panic upon spotting an unfamiliar transaction? However, after a brief moment of reflection, you realise that you made that purchase and can breathe a sigh of relief, knowing that you are not, in fact, a victim of fraud.
Now imagine a fleet manager reviewing their fuel card statements, except they oversee anywhere from a dozen to a thousand drivers who are making purchases across several countries, and every transaction is fuel-related. How could anyone expect to identify fraudulent activity in that situation?
In truth, they can't. According to studies, as many as 93% of fleet managers believe that some drivers are involved in fraudulent activity, and more than a quarter of drivers have admitted to witnessing deceitful activity at work. And that's where my work at BP comes in.
As part of BP's foray into electric vehicle fleet management software, I was tasked with the redesign of their existing fuel card restrictions system. In collaboration with our user research and content design teams, I conducted several user research interviews with fleet managers across the UK to identify our users needs. After several rounds of prototyping, user testing, A/B tests, and iterating on the design, I delivered a set of high fidelity screens showing a new, accessible approach to the design of restrictions.
The redesign allows fleet managers to create restriction profiles where they can set rules around specific fuel types, as well as product categories such as food and drink. Restriction profiles can be individually or bulk applied to cards, allowing fleet managers to control their drivers' purchases with a mere few clicks, and ultimately prevent fraudulent activity.
